Coronavirus Travel Information: Springs Branch 2-2

26 Mar 2020

Coronavirus Travel Information

During this difficult time, we’re committed to supporting key workers across the north of England, ensuring that if they do need to make that essential journey, it is as safe as it can possibly be.  

Please check before you travel​​​​​​​ and remember, unless you are a key worker or making an essential journeys - stay at home 

Northern Trains, in line with the rest of the rail industry, is operating a temporary timetable designed to keep key workers on the move. You can find full details of this timetable here.

Those who are not key workers should avoid all non-essential rail travel and should follow government guidance by staying at home wherever possible.

We're sorry for any inconvenience this may cause to our customers and those planning to use our rail services should check immediately before any travel as short notice alterations are possible. Rail replacement services may also run on some routes.

Information and FAQs about rail services across the country can be accessed here

Buying tickets to travel 

We have suspended the selling of tickets on board trains. 

Customers will still require a ticket to travel and you should buy before you board from stations, ticket machines, and online via the web (www.northernrailway.co.uk) or our mobile app. 

Ticket Offices: Our ticket offices remain open so, if you’re starting your journey from a staffed station during opening hours, our helpful staff will be ready to sell you the ticket you need. 

Ticket Vending Machines: Most of our stations now have Ticket Vending Machines which sell tickets to all locations in the UK. 

We are not accepting cash payments until further notice and passengers should use contactless payment where possible. Those who wish to use cash for payment should use relevant ticket machines where available.

Conductors will also be available to help customers as needed. 

If your travel plans change​​​​​​​ 

We have made changes to our refunds/amendments policy. Please click here for more details.

Customers who have bought tickets from other retailers should refer to the place of purchase for refund details. 

What Northern is doing to protect customers​​​​​​​  

Until further notice all waiting rooms at Northern stations will be closed. This follows advice from government and is in-line with action taken by train operators across the country. In the event of bad weather Northern will review situation and may look to re-open waiting areas if appropriate.

All gatelines at stations managed by Northern are now fully open to help reduce person-to-person contact.

We have a robust plan in place for cleaning our trains. This includes the removal of litter throughout the day and to ensure all surfaces are cleaned on a regular basis. 

On-board our trains and at stations, where facilities exist, there is soap and water available in our toilets for customers to follow NHS advice to wash their hands for 20 seconds.  

If you come across a toilet with no soap, please alert a member of staff immediately. 

What you can do to protect yourself​​​​​​​  

The Government are advising that, everyone should avoid non-essential public transport use and try to avoid rush hour, varying your usual travel times to prevent crowding and if possible, work from home. 

If you are showing any Coronavirus symptoms, however mild, you should self-isolate along with other members of your household. The latest Public Health England advice is available here.  

We will continue to do all we can and hope you will also continue to play your part when travelling on Northern services.